Consumer Health Data Privacy Policy

What we collect

When you use Get Matched, request a tour or ask for a quote, you may tell us about the person who needs care, including:

• Care needs, such as help with bathing, memory care, mobility, medications, diabetes, hospice or behavior support
• Health conditions or notes you choose to write in a message
• Where they are now, such as at home or in a hospital or rehab
• How care will be paid for, which can show that someone uses Medicaid, VA or long term care benefits

We collect this only from you, through our forms, email, texts and calls. We do not buy health data, and we do not use location tracking or geofencing.

Why we collect it

To do what you ask: find care homes that can meet your loved one's needs, share your request with the homes you choose, and follow up with you. We also keep a record of your request so we can help if you come back.

Who we share it with

• Care homes you ask us to contact. When you request a tour or quote from a home, we send your request to that home. When a Wayvo guide finds homes for you, we share care details with a home only to ask whether it can help.
• Service providers who work for us under contract: Supabase (database), Vercel (website hosting), Resend (email) and Anthropic (AI that suggests matching homes). The AI receives care details, area and budget, but never your name, phone or email.
• When the law requires it.

We do not sell consumer health data, and we do not use it for advertising.

Your consent

We ask for your consent before collecting care details on our forms, and you can say no. If you do not consent, you can still call a Wayvo guide at (425) 620-2903. Texting is a separate, optional choice. Each request records the consent wording you agreed to (current version 2026-10-13).

Your rights

You can ask us to:

• Confirm whether we have consumer health data about you, and see it
• Tell you the homes and companies we shared it with
• Delete it
• Stop using it, by withdrawing your consent

Email hello@wayvohomes.com with the subject “Health data request”. We will confirm it is you, and answer within 45 days. If we need more time, we will tell you why, and we may take up to 45 more days. Requests are free.

If we turn down your request, you can appeal by replying to our answer with “Appeal”. We will answer the appeal within 45 days. If you are still not satisfied, you can contact the Washington State Attorney General.

How we protect it

Access is limited to the Wayvo team members who need it to help you, and our providers encrypt stored data. We keep a request only as long as we need it to help you, and you can ask us to delete it at any time.

Changes

If we change how we handle health data in a way that needs new consent, we will ask for it first.

Effective October 13, 2026. See also our privacy policy.